Preguntas frecuentes
A continuación, encontrará respuestas a las preguntas más frecuentes. Si no encuentra la respuesta que busca, no dude en ponerse en contacto con nosotros, ¡estamos listos para ayudarle!
MATE DEL PACÍFICO
Preguntas sobre nuestra popular alfombrilla Pacific
¿Cuál es la mejor manera de cuidarlo?
¿Cuál es la mejor manera de cuidarlo?
Wipe your mat clean with a damp cloth and mild soap after use. Let it air dry flat — avoid direct sunlight for extended periods. Store it rolled up with the surface facing outward to preserve grip. Avoid harsh chemicals, machine washing, or soaking.
¿Cuál es el tamaño?
¿Cuál es el tamaño?
The Pacific Mat measures 183 × 68 cm with a thickness of 4.5 mm and weighs approximately 2.5 kg. It includes an integrated carry strap for easy transport.
¿De qué material está hecho?
¿De qué material está hecho?
The base is made from 3 mm upcycled neoprene sourced from discarded wetsuits, providing cushioning and an anti-slip foundation. The top surface features 1.5 mm natural rubber for reliable grip during practice. Every mat gives old ocean gear a second life.
¿Por qué es diferente a las demás?
¿Por qué es diferente a las demás?
Three things set the Pacific Mat apart: upcycled materials — it's made from wetsuits that would otherwise end up in landfill. Superior grip — the natural rubber surface stays reliable even during intense sessions. And Scandinavian design — minimal, refined, and built to last years rather than seasons. It comes with a 2-year warranty.
PEDIDO, ENTREGA Y DEVOLUCIONES
Aquí puede encontrar respuestas a las preguntas más frecuentes sobre su pedido, envío, pago, entrega, reclamaciones y devoluciones
¿Dónde está mi pedido?
¿Dónde está mi pedido?
Once your order ships, you'll receive a confirmation email with a tracking link. You can use this to follow your package in real time. If you have any questions about your delivery, contact us at info@sevenoceans.dk and we'll help you right away.
¿Puedo cancelar una orden?
¿Puedo cancelar una orden?
Yes — if your order hasn't shipped yet, we can cancel it for you. Contact us at info@sevenoceans.dk as soon as possible. Once an order is dispatched, it cannot be cancelled, but you can return it free of charge once received.
¿Cuánto cuesta el envío?
¿Cuánto cuesta el envío?
Free shipping on orders over 849 kr; otherwise 39 kr. Delivered with DAO/GLS pickup point. Orders typically arrive within 2–4 business days. For international shipping options, please contact us at info@sevenoceans.dk.
How can I pay for my order?
How can I pay for my order?
We accept all major credit and debit cards (Visa, Mastercard, Maestro), MobilePay, Apple Pay, and Google Pay. All payments are processed securely through our encrypted checkout.
How do I return an order?
How do I return an order?
We offer 30-day returns. The product must be unused and in its original packaging. To start a return, email us at info@sevenoceans.dk with your order number, and we'll send you a prepaid return label.
¿Cuál es el tiempo de entrega?
¿Cuál es el tiempo de entrega?
Orders within Denmark are delivered within 2–4 business days via DAO. You'll receive a tracking link by email once your order ships. During peak periods, delivery may take slightly longer.
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This site is available in English and Danish. Prices are in DKK.