FAQ
Find answers to our most frequently asked questions below. If you can't find what you're looking for, don't hesitate to contact us — we're happy to help.
PACIFIC MAT
Questions about our popular Pacific Mat
How do I care for my mat?
How do I care for my mat?
Wipe your mat clean with a damp cloth and mild soap after use. Let it air dry flat — avoid direct sunlight for extended periods. Store it rolled up with the surface facing outward to preserve grip. Avoid harsh chemicals, machine washing, or soaking.
What are the dimensions?
What are the dimensions?
The Pacific Mat measures 183 × 68 cm with a thickness of 4.5 mm and weighs approximately 2.5 kg. It includes an integrated carry strap for easy transport.
What material is it made from?
What material is it made from?
The base is made from 3 mm recycled neoprene sourced from discarded wetsuits, providing cushioning and an anti-slip foundation. The top surface features 1.5 mm natural rubber for reliable grip during practice. Every mat gives old ocean gear a second life.
What makes it different from other mats?
What makes it different from other mats?
Three things set the Pacific Mat apart: upcycled materials — it's made from wetsuits that would otherwise end up in landfill. Superior grip — the natural rubber surface stays reliable even during intense sessions. And Scandinavian design — minimal, refined, and built to last years rather than seasons. It comes with a 2-year warranty.
ORDERS, SHIPPING & RETURNS
Find answers to the most frequently asked questions about your order, shipping, payment, delivery, warranty, and returns
Where is my order?
Where is my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can use this to follow your package in real time. If you have any questions about your delivery, contact us at info@sevenoceans.dk and we'll help you right away.
Can I cancel an order?
Can I cancel an order?
Yes — if your order hasn't shipped yet, we can cancel it for you. Contact us at info@sevenoceans.dk as soon as possible. Once an order is dispatched, it cannot be cancelled, but you can return it free of charge once received.
What does shipping cost?
What does shipping cost?
We offer free shipping on all orders within Denmark. Orders are shipped via DAO and typically arrive within 5–7 business days. For international shipping options, please contact us at info@sevenoceans.dk.
How can I pay for my order?
How can I pay for my order?
We accept all major credit and debit cards (Visa, Mastercard, Maestro), MobilePay, Apple Pay, and Google Pay. All payments are processed securely through our encrypted checkout.
How do I return an order?
How do I return an order?
We offer free returns within 30 days of delivery. The product must be unused and in its original packaging. To start a return, email us at info@sevenoceans.dk with your order number, and we'll send you a prepaid return label.
What is the delivery time?
What is the delivery time?
Orders within Denmark are delivered within 5–7 business days via DAO. You'll receive a tracking link by email once your order ships. During peak periods, delivery may take slightly longer.
